What countries do you ship to ?
We ship to all countries within the European Union. At the moment we do not ship outside of the EU.
Where do you ship from ?
Hairyeyes sunglasses ship from sunny Ireland.When will my order be processed ?
Our customers are our priority. Your order will go into a shipping order management system where the service level objective is to process all orders as soon as possible. Your sunglasses will be shipped with standard post and you should receive them within 2 to 3 business days depending on your location. The average shipping times can be viewed here http://postage.anpost.ie/transit.asp
What type of communication should I receive ?
@Hairyeyes we listen to our customers and customers don't like being hammered with emails. As they say in Ireland keep it short and sweet like a donkeys gallop. We promise to keep you updated.
1) You will receive an email once we confirm we have received your order.
2) You will receive an additional email when we ship confirm your order.
You should receive your sunglasses through your national postal service 2 to 3 business days later.
What happens if I do not receive my purchase ?
The Hairyeyes crew are proactive. Your address is the most important piece of information the post office will need so we will double check your address if we have any doubts. This is why we ask for your telephone number. If we aren't 100% sure of your address then we will call you to double check. In the unliklely event that you have not received your glasses within 7 business days then please contact firstname.lastname@example.org we will open a ticket with our customer service team and we will resolve your issue within 48hrs.